Top Five Questions to Ask a Transcription Service

If you are new to the transcription industry and have never used a transcription service before, but find that you have the need to, here are our top questions you should ask before choosing a transcription provider

1. Who will be transcribing of your work? – Some transcription companies use software, others use multiple transcriptionists with different skill sets. If you are looking for someone who is knowledgeable in your field then ask for it, after all who is better positioned to transcribe your work than someone who knows it. Be wary of transcription services that use transcription software as it can lead to inconsistencies and poor quality.
2. How much do they charge? Are there any hidden fees? – As with most things, it is important to read the small print. If it appears to be cheap or too good to be true, then it probably is. Think, does the rate they quote include everything you need, or will there be additional charges? Some service providers charge extra for; timestamps, fast delivery, extra time to transcribe because of poor audio. Make sure you know exactly how you’ll be charged and for what.
3. Confidentiality and Privacy – What’s their privacy policy when dealing with your documents? Are they willing to sign a Non-Disclosure Agreement (NDA).This is especially important if your audio contains personal/sensitive or confidential information. Legally you need to ensure that the appropriate measures are in place to ensure it stays safe, secure, private and confidential. Work with a service provider that is registered under the Data Protection Act.
4. How soon is now? – What is their turnaround time? If your transcription requirement is urgent it is likely to cost more than the advertised rate.
5. Accuracy – This is an extremely important factor, as you want your work to be highly accurate and proofed. What is their accuracy rate? Is proof reading included as standard? If you are looking for a specific type of transcription such as medical or legal, then is the transcriptionist experienced in this area, as if not this can greatly affect the accuracy of your transcription.

As with any service, it is recommended that you get a few quotes from different service providers, where possible ask for a testimonial or case study from someone who has used their service and is in the same industry as you. This will give you a good understanding of their strengths and indeed weaknesses.

Here at Fingertips Typing we offer a wide range of transcription services and have transcriptionists experienced in industries such as: Legal, Medical, Academic and Insurance. If you would like a quote please email info@www.fingertipstyping.co.uk