Types of Transcription Services
Fingertips is a UK transcription company. Our main service is transcription services. Transcription is a process undertaken by using a headset and a foot pedal to transcribe digital audio files or cassettes to the highest quality. We use qualified experienced audio transcriptionists specialising in your industry. Our expertise of audio typing includes interview transcription, focus group transcription, legal transcription, property transcription, medical transcription, TV transcription, conference transcription, insurance and financial transcription. Our philosophy is to build close client relationships by providing a first class transcription service. We achieve this by being professional, friendly and producing work to the highest standard, keeping costs low without compromising on quality. Fingertips provides transcription services, UK and overseas, and employs a team of proof readers that check, and double check the transcripts against the audio ensuring that all transcripts are returned to the highest standard.
Fingertips has been trading since 2004 and since then transcription services have become more and more digital. However, we can still transcribe everything from the old VHS video tape to the up to date digital files and live streaming videos. There are various different types of transcription, please see our transcript examples page to establish which one you need. We can also timecode your documents as often as you wish, the most common is each time a speaker speaks but time codes can be every ten seconds, thirty seconds or every minute. We can transcribe from most audio file extensions including MP3, DSS, DS2, WAV, WMA, AMR, MOV, AIFF and many others. We can produce transcription online if your recordings are on the internet, for example from You Tube or your own website. Please provide the link to the audio. We can produce audio from video files and include the burnt in timecode from the video itself. We can also produce SRT files which are used for sub titling purposes. We can also produce closed captioning which are similar to sub titles but assume the audience cannot hear the audio and needs a description of what is being said. We can transcribe from DVDs, CDs, the old VHS video tapes and mini disc recorders. We can transcribe from all cassettes including standard cassettes, mini, micro and Grundig. As times have changed the request for these is minimal (apart from police tapes which we receive regularly). However, occasionally we do receive the old fashioned cassettes. Although we have only ever received two Grundig tapes! Please note that if you have not requested that your tapes are returned within three months then they will be recycled.
What makes us unique?
At Fingertips we like to offer all types of transcription services, old and new, and we feel this is what makes Fingertips unique. We also feel our logo represents this, the picture part being sleek, modern and current, but the font being the old typewriter font showing that we can still do things the old way too! We are also very personable and build close client relationships. We have met clients for lunch and talk to people over the phone. One of our elderly clients sends us gifts through the post as he is so happy with our work.
We have worked with some of the larges and well known companies including BBC, Coca-Cola, Walt Disney and Virgin, to name but a few. We have also worked with elderly individuals who need their letters typed. We work with everybody no matter how large or small the project. Please see our client testimonials for some reviews from happy clients.
Proofing and Research
Our process is to transcribe your audio, the transcriber goes through the transcript again to check for spelling and grammar and to try and fill in any unclears. The transcript and audio is then sent to a proof reader to ensure the transcript is as perfect as it can be according to the audio. It is also important to carry out research of company names and other complex spellings to ensure the spellings are correct and to familiarise ourselves with your terminology. It is also useful if the client provides a list of keywords for complex recordings such as medical interviews.
Audio Transcription Technology
We use up to date advanced high performance technology and broadband connections ensuring that we have all the necessary equipment to undertake transcription services and deliver your work in an efficient, timely manner and of the highest quality.
Fingertips are up to date with the new GDPR regulations. We can provide documents on request and answer any questions. For 95% of our transcription services, UK transcribers are used. We do have a few other transcribers overseas but they are covered by GDPR regulations.
Fingertips are registered with The Data Protection Act. Our transcribers all sign confidentiality agreements.
Our file transfer system uses secure HTTPS and TLS (Transport Layer Security) processing. This ensures that files being uploaded and downloaded across the Internet are encrypted for added privacy.
Files on our servers also employ “Encryption At Rest”. This means that even in the unlikely event that stored files would be misplaced or stolen they are encrypted with AES-256. In addition, the three components of Encryption At Rest (encrypted files, encryption keys, and encryption/decryption processing) are each on separate servers.
Deleted files can be recovered within 72 hours.
Recording Formats We Accept
We can work with a range of audio formats, including:
- Mini Disc
- iPhone and Blackberry
- Telephone Dictation
- Conference Calls