Interview Transcription Services
Interview transcription services are required by many firms such as market research companies and universities carrying out research projects. Students also undertake research interviews as part of their coursework and need the transcript for analysis purposes.
Journalists record interviews and their interview transcript is published in magazines and newspapers. We often receive audio from journalists interviewing well known celebrities. Of course our transcriptionists enjoy producing and listening to celebrity interviews transcripts especially if the interviewee is a well known singer, actor or sports person.
Conversations are also recorded for other purposes, maybe to be used in court, meetings in an office, insurance companies recording telephone calls, the list is endless.
Interview transcription recording tips
- Record in a quiet place where there are no other people around
- Use a good recorder that can clearly capture both voices
- If carrying out a telephone interview, install a device or app that records telephone conversations
- Don’t eat whilst undertaking the interview
- Ask the respondent to speak clearly
- If recording virtually use Zoom, Skype, Teams or other reliable application
- Have all your questions and research ready
- Ask the respondent to introduce themselves unless they are to be anonymous
Transcribing interviews requires qualified and trained transcriptionists as sometimes the recording is undertaken in noisy surroundings, maybe the recorder is not directly near the speakers, the speakers may have strong foreign accents and many other factors. It takes a trained transcriptionist about 4 times the length of the audio to transcribe a clear recording and this can be much longer for difficult recordings. You can imagine why people do not want to type up their own interviews, it will take them hours.
In today’s climate we are living in more and more of a virtual world. You can now record meetings with multiple participants via apps like Skype, Zoom and Microsoft Teams, that are fully encrypted. You can choose to record audio only or record the video. The advantages are that recording virtually eliminates travel time, travel costs and travel pollution. Added to this the recording will be clearer. A recorder in a room full of people may not record everybody clearly as the microphone will be further away. Generally, mobile phones, tablets and laptops record more clearly than a dictaphone as the gadgets are so far advanced. The disadvantages of recording virtually are that it is more impersonal and it is more difficult to build a rapport and relationship with the client. However, recording virtually is a huge benefit for when you cannot meet face to face.
Types of interview transcript
You can view an interview transcription example on the home page. A link to this page is just below.
Fingertips can produce an interview transcription in four ways.
Verbatim transcription: Everything recorded in the transcript is typed up. This will include erms and ers, you knows, repetitions etc. Coughing, pauses, laughter etc is put in brackets. Words are typed as said i.e. gonna, wanna and ’cause.
Intelligent verbatim transcription (without slang): The typist will use his/her common sense and eliminate erms, ers, you knows, repetitions, and other irrelevant conversation in order that the transcripts reads sensibly but with all the relevant information. Abbreviations are transferred to full grammar in order that the completed transcript reads in a good standard of English and contains material relevant to the subject matter.
Intelligent verbatim transcription (with slang): The same as above i.e erms, ers, you knows, repetitions etc left out but slang words like gonna and wanna left in.
Discourse Analysis: Either verbatim or intelligent verbatim but showing every pause, cough, laughter etc. Short pause will be shown as (.), medium pause (…) and a long pause (…..), (cough), (laughter), (loudly spoken) etc.
Types of interview transcription services:
“Your speed of response was amazing. These transcripts are just what I needed, and have helped me with the analysis so thank you for that”
Proofing and Research
Our process is to transcribe your audio, the transcriber goes through the transcript again to check for spelling and grammar and to try and fill in any unclears. The transcript and audio is then sent to a proof reader to ensure the transcript is as perfect as it can be according to the audio. It is also important to carry out research of company names and other complex spellings to ensure the spellings are correct and to familiarise ourselves with your terminology. It is also useful if the client provides a list of keywords for complex recordings such as medical interviews. We also provide a separate proof reading service. Please visit the proof reading page.
Audio Transcription Technology
We use up to date advanced high performance technology and broadband connections ensuring that we have all the necessary equipment to undertake transcription services and deliver your work in an efficient, timely manner and of the highest quality.
Fingertips are up to date with the new GDPR regulations. We can provide documents on request and answer any questions. For 95% of our transcription services, UK transcribers are used. We do have a few other transcribers overseas but they are covered by GDPR regulations.
Fingertips are registered with The Data Protection Act. Our transcribers all sign confidentiality agreements.
Our file transfer system uses secure HTTPS and TLS (Transport Layer Security) processing. This ensures that files being uploaded and downloaded across the Internet are encrypted for added privacy.
Files on our servers also employ “Encryption At Rest”. This means that even in the unlikely event that stored files would be misplaced or stolen they are encrypted with AES-256. In addition, the three components of Encryption At Rest (encrypted files, encryption keys, and encryption/decryption processing) are each on separate servers.
Deleted files can be recovered within 72 hours.
Please see our confidentiality page for more information.
Please do not hesitate to contact us for further information on our interview transcription services.